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Simon
Since your last update about a week ago, the app is regularly dropping off/crashing. When listening to a 45 minute replay, i have to restart the app every 5-10 minutes. Every 3 minutes i get a popup asking whether I'd like to wait or to close the app. I much prefered less functionality and being able to easily listen without the app crashing and freezing. I don't have an old phone, just a Samsung A11.
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Elaine Shishmanian
Also stops, as buffering, am about to give up listening altogether unfortunately. Has been like this for a while, not sure what the problem is
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Matt
under review
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Matt
thank you we will look into this
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Matt
Hi Steve, is this the stream cutting out? We are having a surge in streamers, so are in the process of upgrading to accommodate more users, keep us updated on this
Steve
Matt: the app was turning itself off. It wasn't even sitting in the cache of recently opened apps. No such problem today, just the stream dropping in and out this morning .
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Matt
Steve: What version of android and what make and model phone?
So to clarify you open the app, it stays open? and then closes by itself? Can you detail exactly what is happening?
Steve
Matt: Xiaomi Redmi Note 12. Android 13. I open the app ,it works fine, the wifi signal is good, then after several minutes the app closes. It happened again yesterday morning while I was listening to the Political panel . I opened the app, started listening, left the phone on the table and after several minutes the app closed itself. The app is not sitting in the recently closed app cache. I have to return to my home screen and restart the app. The app has permission to run in the background etc,it is not data restricted and all notifications are allowed.
Steve
Matt: Settings and versions on Redmi note 12
Steve
Matt:
Steve
Turned itself off twice this morning
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Matt
Steve: Hi Steve are you still having issues with this? can I contact you via email to diagnose this issue? we are actively working on fixing it
Steve
Matt: Yes.The App is still turning itself off. E mail is Steveraytcheff@gmail.com
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Matt
Steve: I have sent you an email with details